Dynamics 365 for Field Service

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Dynamics 365 for Field Service provides a top tier, intelligent, proactive and predictive field service management system that delivers top notch results. In addition to the mobile functionality, it includes easier scheduling options and ultimately results in better customer satisfaction, a higher rate of first-time repair, and improved technician productivity. Infratech can schedule anyone, any team, or any piece of equipment for internal, onsite, or remote appointments. With proactive and predictive failsafe service models, you can avoid costly breaks by automating troubleshooting so technicians are dispatched only when needed.

Dynamic 365 for Field Services Benefits

In Dynamic 365 for the field, everyone has access to insights, freedoms, and benefits such as

  • Full Inventory Management
  • Connect Field Service
  • Remotely Manage IoT & AI Services
  • Automate Technician Scheduling
  • Improve Mobile Site Resolution
  • Optimized Schedule & Dispatch
  • Customer-Centric Communications
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Our Dynamic 365 for Field Services Features

Dynamic 365 for Field service features ensures you are never left out in the cold

Contract Management

Contract Management

Providing reliable service through predictable service delivery helps organizations win new business and renew existing contracts.

Schedule & Dispatch optimization

Schedule & Dispatch optimization

With Field Service Scheduling Optimization, scheduling is automated by using a map, chart, or list view.

Inventory Management

Inventory Management

Synchronize inventory, set reorder points, and track down trucks in multiple locations to improve forecasts and efficiency.

Mobile

Mobile

By integrating native mobile applications into field processes, organizations can increase technician productivity.

Connected Field Service

Connected Field Service

Connected field service allows service organizations to detect, troubleshoot, and resolve issues remotely.

Customer Centric Experience

Customer Centric Experience

Field Service maintains customer communication, keeps them informed, and ensures positive interactions at all stages.

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