
Microsoft Dynamics 365 for Customer Service
Overview
Microsoft Dynamics 365 for Customer Service helps companies create loyalty and advocacy by creating great customer service experiences. It will empower your company to deliver an omni-channel, throughout service for both agent and self-assisted customer service. Supporting the omni-channel enables consistent experiences across any combination of self and assisted service engagements.
Microsoft Dynamics 365 for Customer Service also provides a portal for self-service and peer-to-peer community support, allowing a smooth and continuous transition to both close agent interactions and field service when there is the need for onsite assistance.
It provides agents with the resources they need to provide fast and effective service and gives employees at every level of your company the information they need for performing their tasks and communicate as a team so that everyone has the best possible impact on business outcomes.
Capabilities
Core Customer Service Capabilities |
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Advanced Customer Service Capabilities |
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Did you know?
- 90% of consumers expect consistency and continuity across channels
- 72% expect agents to know who they are, what they’ve purchased, and have insight into previous engagements
- 8.4% of contact centers are omni-channel capable
Benefits
Earn the loyalty of your customers
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Make sure customers have the best possible experiences, by providing personalized and relevant interactions across the whole customer journey through all possible channels and from any device. |
Get the flexibility you need | Anticipate and get an accurate and deep understanding of the rapidly changing needs of your customers and adjust the pace of your innovation. |
Make sure your employees have everything they need | Provide your agents with tools that easily accessible from a single application and allow them to provide a streamlined and personalized standard of service. |
Capabilities
Create communities and provide self-service |
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Engage with customers across multiple channels
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Empower your agents |
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Provide a smart service |
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Provide a single source of truth |
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