ISO 20000 Compliance

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, established, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Why ISO 20000?


What we provide?

We provide full implementation support to build all requirements for ensuring complying with service management system standard and successfully achieving the certification.

Our Deliverables

  • Gap Analysis Report
  • Policies, Procedures & Templates as per ISO 20,000
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • Capacity Management
    • Information Security
    • Availability Management
    • IT Budget and Accounting
    • Configuration Management
    • IT Service Continuity Management
    • Service Level Management and Service Reporting
    • Supplier and Business Relationship Management
  • Trainings
  • Internal Audit and Internal Audit Report
  • Certification

Target to achieve the excellence in the clients services